Symbiont services Ltd, can work with you to develop, refine and improve your performance management systems so they can become a useful tool in focussing on where change or improvement is needed in service delivery.

With so much work being required to record and report on performance to external bodies and other stakeholders, gathering performance information can easily become an onerous, tick box function which is an add on to the day job, but never really feels like it’s adding any value to you, the service provider.

We can offer you a package whereby we will work with your staff to:

      Review the national and local indicators you currently collect

      Consider the value of those indicators to service delivery outcomes, with service managers, management team and members.

      Work with service managers to develop clear BVPI style definitions for all local indicators and detailed instructions of how each indicator is calculated/collected.

      Devise an effective method of reviewing those indicators on a timetabled basis with the service manager.

      Collate and report on the progress of those indicators for reporting and monitoring and comparative purposes.

      Pull out, by exception, those areas where performance indicates that active management or change is required to address the final outcome

      Highlight these areas, clearly and succinctly to members and managers to allow them to focus on what action or decisions are required to be taken if they wish services to meet those targets.

We can offer two levels of assistance with this, a standalone programme for developing, reviewing your PI’s to achieve the above with collation tools, worked examples, reporting tools and powerpoint templates for your use within your organisation for a fixed fee, or we can provide staff on site to facilitate the process for you at an additional cost, so be negotiated.
 

If you would like to discuss how we can work with you to achieve excellence through performance management, please contact us for a discussion, free of charge.